Refund Policy

Thank you for shopping at SimmerKate!

As a Printify partner, we adhere to their print-on-demand guidelines for refunds and replacements. Please review the following details regarding our refund policy:

Refund Eligibility

• Refunds and replacements are available only for damaged products or in cases of manufacturing errors.

• We are unable to offer refunds or replacements for products ordered in the wrong size, color, or if the customer has a change of mind.

Refund Process

If you encounter an issue with your order, please follow these steps:

1. Contact Printify: Use the "Submit issue" form provided by Printify within 30 days of product delivery. Ensure you include a clear photo showing the issue for assessment.

2. Evaluation: Printify will review your request and determine if it qualifies for a refund or replacement based on their guidelines.

3. Refund Issuance: If your request is approved, Printify will issue a refund to your Printify account balance. You can then withdraw this amount to transfer it back to your original payment method, considering any currency conversion if applicable.

Note: If your selected billing currency is not United States Dollar (USD), please be aware that the refund will be returned directly to the original payment source.

Exclusions

• Printify will not be held responsible for or offer replacements or refunds for orders with incorrect size or color selections by the customer.

• In cases of unsuccessful delivery, you can opt for either a replacement with an extra charge or a partial refund.

• For DTG products, minor variations in print placement (up to 0.5") are considered within tolerance and will not be eligible for refunds or replacements.

Contact Us

If you have any questions or concerns about your order or the refund process, please feel free to reach out to us at xsimmerkate@gmail.com. We're here to assist you!